Privacy Policy
RoadToEV INC. and its affiliates ("RoadToEV", "we", "our", or "us") are committed to protecting the privacy and security of personal information of users ("you", "your" or "users"). We are committed to meeting our obligations under Canadian data privacy laws, including the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, and applicable provincial laws. This Privacy Policy is to inform you of our policies and procedures regarding the collection, use, disclosure, and retention of personal information (as defined in section 2 of this Privacy Policy) received from our website www.roadtoev.com or any other product or service, owned, controlled or offered by RoadToEV ("RoadToEV Services"). Your use of the RoadToEV Services may result in the collection, use, disclosure and retention of personal information in accordance with this Privacy Policy.
This Privacy Policy specifically applies to (as referred to as "you", "your" or "users"):
- Those who offer for use electric vehicle charging stations ("Hosts")
- Those who use the electric vehicle charging stations offered by Hosts
- Those without a RoadToEV Account who otherwise use the RoadToEV Services
This Privacy Policy may be updated from time to time for any reason, at our sole discretion. You are advised to consult this Privacy Policy regularly for any changes. Your continued use or access of the RoadToEV Services signifies your informed consent to this Privacy Policy.
We will collect, use, store and disclose personal information in accordance with the following privacy principles:
Accountability
RoadToEV is responsible for the Personal Information over which RoadToEV has either possession or custody, including Personal Information that we may transfer to third parties for processing. We will require our service providers to agree to contractual requirements that are consistent with our privacy policies. We will require that our service providers are prohibited from using Personal Information, except for the specific purpose for which we supply it to them.
Some or all of the Personal Information we collect may be stored or processed in jurisdictions outside of Canada. As a result, this information may be subject to access requests from governments, courts or law enforcement in those jurisdictions according to laws in those jurisdictions.
RoadToEV shall appoint one or more individuals who are accountable for RoadToEV's compliance. If you have any questions or concerns related to this Privacy Policy, including RoadToEV's collection, use, retention, disclosure, and destruction of personal information held by RoadToEV, please contact RoadToEV's Chief Technology Officer, Manish Kumar at info@roadtoev.com.
Identifying Purposes
"Personal Information" is data about an identifiable individual, including but not limited to first name, last name, phone number, email address, postal address, vehicle information, payment account or bank account information, and geolocation information. RoadToEV strives to use the Personal Information you provide in a manner that is consistent with this Privacy Policy and industry standards. Personal Information is collected, used, disclosed or retained by RoadToEV for at least the following purposes below:
- To provide the RoadToEV Services to you and to other users of the RoadToEV Services;
- To communicate with you, including for the purpose of providing you with information about the RoadToEV Services, or informing you of changes or additions to the RoadToEV Services or of the availability of any other services or features we provide;
- To track your location via vehicle tracking or by mobile device, namely, via manufacturer provided APIs to determine proximity of your vehicle to electric vehicle charging stations or via mobile device where vehicle manufacturer provided APIs are not accessible, for security and functionality purposes when providing the RoadToEV Services to you
- To verify access rights to the RoadToEV Services;
- To provide interaction with other users of the RoadToEV Services;
- To provide promotions, marketing and targeted advertisements to you;
- To bill your account or effect payment for any of the RoadToEV Services;
- To respond to your requests for customer service;
- To enforce this Privacy Policy or our Terms of Service; and
- As required to comply with applicable laws or as authorized by applicable laws.
Consent
The knowledge and consent of the individual is required for the collection, use, disclosure or retention of Personal Information, except where inappropriate.
By providing Personal Information to RoadToEV and using or accessing RoadToEV Services, you voluntarily consent to the collection, use, disclosure and retention of such Personal Information as specified in this Privacy Policy.
Given the nature of the Personal Information, it is reasonable to infer that you have given implied consent for the collection, use, disclosure or retention of your Personal Information necessary for the identified purposes noted in section 2 of this Privacy Policy.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Limiting Collection
The collection, use, and disclosure of Personal Information in the course of continued use or access of the RoadToEV Services shall be limited to that which is necessary for the purposes identified by RoadToEV in section 2 of this Privacy Policy. Information shall be collected by fair and lawful means.
Limiting Use, Disclosure, and Retention
RoadToEV may use or disclose Personal Information only for the identified purposes for which it was collected, unless consent of the individual is provided otherwise or unless doing so is required by law. Personal Information shall only be retained for as long as it is needed to serve such identified purposes.
Accuracy
In the course of providing the RoadToEV Services, RoadToEV endeavours to keep Personal Information collected, used, disclosed or retained as accurate, complete and up-to-date as is necessary for the purpose for which it is to be used. You are required to advise RoadToEV, in writing to info@roadtoev.com, with respect to any changes to Personal Information submitted.
Safeguards
The security of your Personal Information is important to us. We will protect personal information with safeguards appropriate to the level of sensitivity of the information. Our safeguards protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, regardless of the format in which the information is held. We will exercise care in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information.
Our methods of protection include physical measures (e.g., locked file storage and restricted access to offices), organizational measures (e.g., security clearances, limiting access on a need-to-know basis, utilizing additional security measures provided by infrastructure providers) and technological measures (e.g., the use of passwords, encryption and authenticator applications). We also require our outside service providers to provide a comparable level of protection to personal information that we may supply to them.
Openness
RoadToEV shall endeavour to make readily available specific information about its policies and practices relating to the management of your Personal Information. You may contact RoadToEV's Chief Technology Officer, Manish Kumar at info@roadtoev.com to obtain further information.
Individual Access
Upon written request, we will inform an individual of the existence, use and disclosure of their Personal Information and give them reasonable access to that information. In the case where an individual requests access, RoadToEV will respond to the request as quickly as possible. Response time for an access request may be extended if responding to the request would unreasonably interfere with RoadToEV's activities, RoadToEV needs additional time to conduct consultations, or RoadToEV needs additional time to convert personal information to an alternate format.
We may deny access for legally permissible reasons, such as situations where the information is prohibitively costly to provide, if it contains references to other individuals, or where it cannot be disclosed for legal, security or commercial proprietary reasons. We will advise the individual of any reason for denying an access request.
When an individual successfully demonstrates the inaccuracy or incompleteness of Personal Information held by us, we will correct or update the information as required.
Challenging Compliance
You shall be able to address any concerns regarding compliance of the forgoing with the designated staff member accountable for the RoadToEV's compliance. The complaint must be made in writing to info@roadtoev.com.